Refund policy
Return & Refund Policy
At ZOURA, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Return Eligibility
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Returns are accepted within 14 days from the date of delivery.
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To be eligible for a return, the product must be unused, unopened, and in its original packaging.
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Products that are damaged, used, or not in their original condition will not be eligible for return.
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Returns are not accepted for items marked as Final Sale.
Return Process
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To initiate a return, please contact us at info@zouraofficial.com with your order number and reason for return.
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Once your request is approved, you’ll receive the return shipping details.
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Customers are responsible for the return shipping cost.
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Please ensure the item is securely packed to avoid damage during transit.
Refunds
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Once your return is received and inspected, we’ll notify you about the status of your refund.
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If approved, the refund will be processed to your original payment method within 7–10 business days.
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Shipping charges are non-refundable.
Exchange Policy
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Exchanges are available only for damaged or defective products.
- If approved we'll provide a replacement for the damaged/exchanged product within 7-10 days ( we'll deliver the product within 7-10 days)
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If you receive a damaged item, please contact us within 48 hours of delivery with supporting photos.
Contact Us
For any questions about returns or refunds, reach out to us at:
📧 adaanllp@gmail.com
📞 +91 81297 97004
🏢 ADAN DISTRIBUTION & PACKING LLP, Suite No. 64, Door No. 63/700, D Space, 6th Floor, Sky Tower, Mavoor Road Junction, Bank Road, Kozhikode - 673001
