Shipping Policy

Enjoy Free Shipping on All Orders Above ₹399!
For smaller carts below ₹399, a standard shipping fee of ₹79 will be applied.

All purchases are shipped from our warehouse located in:

ADAN DISTRIBUTION & PACKING LLP
Keybees Building, First Floor,
Near Medical College TB Road,
Keybees Building First Floor,
Manjeri, Kerala 676121, India

Phone: +91 81297 97004

Delivery Timelines

India-wide Delivery: 3 to 7 business days
Order processing begins within 1–2 business days from the date your order is confirmed.

Delivery Hours

Deliveries are scheduled between 9:00 AM and 8:00 PM, Monday to Sunday.
A signature or acknowledgment will be required upon delivery. If you are unavailable at the time, please arrange for someone else — such as a family member, colleague, or neighbour — to receive the order on your behalf.

Responsibility & Claims

Zoura Parfums is not liable for goods signed for by an alternative recipient.
We are also not responsible for any damage or loss that occurs after successful delivery.

Any claims related to shortages, damages, or incorrect items must be reported to our customer support team on the same day of delivery.

Shipping Charges

Shipping and handling charges may vary depending on product weight, packaging, and delivery location.
These charges (if applicable) will be clearly displayed at checkout before payment.