Shipping Policy

Here's a polished version of your shipping policy with the mandatory box opening video clause added in a professional and legally clear manner:

Shipping Policy

Free Shipping

Enjoy Free Shipping on all orders above ₹399.

For orders below ₹399, a standard shipping fee of ₹49 will apply.

Dispatch Location

All purchases are shipped from our warehouse:

ADAN DISTRIBUTION & PACKING LLP
Keybees Building, First Floor,
Near Medical College TB Road,
Manjeri, Kerala – 676121, India

📞 +91 81297 97004

Delivery Timelines

India-wide Delivery: 3–7 business days
Orders are processed within 1–2 business days after confirmation.

Delivery Hours

Deliveries are made between 9:00 AM and 8:00 PM, Monday to Sunday.

A signature or acknowledgment may be required upon delivery. If you are unavailable, you may authorize a family member, colleague, or neighbour to receive the package on your behalf.

Box Opening Video (Mandatory)

To ensure a smooth resolution in case of any shipping-related issues, customers must record a continuous, unedited box opening video from the moment the sealed package is opened until all contents are clearly shown.

This video is mandatory for any claims related to:

Missing items
Wrong products
Damaged products
Empty parcels
Tampered packages

Claims submitted without a valid box opening video recorded at the time of opening will not be eligible for review or compensation.

Responsibility & Claims

Zoura Parfums is not liable for packages received and signed for by an alternative recipient.

We are also not responsible for any damage or loss reported after successful delivery unless supported by the required box opening video.

Any claims regarding shortages, damaged items, incorrect products, or tampered packages must be reported to our customer support team on the same day of delivery, along with the mandatory box opening video.

Shipping Charges

Shipping and handling charges may vary depending on product weight, packaging, and delivery location. Any applicable charges will be displayed at checkout before payment.