Terms of service

OVERVIEW

Welcome to ZOURA!
The terms “we”, “us” and “our” refer to ZOURA. ZOURA operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). ZOURA is powered by Shopify, which enables us to provide these Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when you use our Services, together with any referenced policies such as our Privacy Policy and Refund Policy.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence and that you have given consent to allow your minor dependents to use the Services.
You must ensure that all information provided (such as name, email, billing, and shipping details) is accurate, current, and complete. You are solely responsible for maintaining your account security and all activity under it.

SECTION 2 - OUR PRODUCTS

We make every effort to accurately display our products. However, variations in color or texture may occur due to screen settings and lighting.
ZOURA does not guarantee that the quality or appearance of any products purchased will meet your expectations. Product descriptions and prices may change without notice. We reserve the right to discontinue any item at any time.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase.
Orders are subject to acceptance by ZOURA. We reserve the right to cancel or refuse any order at our discretion.
If your order is canceled or modified, you will be notified via email or phone.
Returns and exchanges are governed by our Refund Policy.

All purchases must be for personal use and not for resale or export.

SECTION 4 - PRICES AND BILLING

Prices, promotions, and discounts may change without notice.
Unless otherwise specified, prices exclude taxes, shipping, and handling.
You agree to provide accurate and complete payment details.
By providing credit card or payment information, you confirm that you are authorized to use it and that charges incurred will be honored by your financial institution.

SECTION 5 - SHIPPING AND DELIVERY

Shipping times are estimates only.
ZOURA is not responsible for delays caused by carriers, customs, or unforeseen circumstances.
Once products are handed to the carrier, title and risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY

All content on this website—including logos, product images, text, and designs—is the intellectual property of ZOURA or its licensors.
You may not copy, reproduce, or distribute any materials from our website without prior written permission.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools “as is.” ZOURA has no control or responsibility for these tools and provides no warranties regarding their use.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to third-party websites.
We are not responsible for the content, accuracy, or policies of such websites.
Engaging with third-party sites is done at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

ZOURA is powered by Shopify, which enables us to provide our Services.
However, any sales or transactions made in our store are strictly between you and ZOURA.
Shopify is not responsible for any part of these transactions.

SECTION 10 - PRIVACY POLICY

All personal data collected through the Services is handled in accordance with our Privacy Policy.
Some data may also be processed under Shopify’s Privacy Policy to ensure secure and efficient service delivery.

SECTION 11 - FEEDBACK

Any ideas, reviews, or suggestions you submit (“Feedback”) may be used by ZOURA without obligation to you.
By submitting Feedback, you grant us a royalty-free, perpetual license to use it for any purpose, including improvement or marketing.

SECTION 12 - ERRORS AND OMISSIONS

Occasionally, there may be typographical or pricing errors.
ZOURA reserves the right to correct any errors and to modify or cancel orders if necessary, without prior notice.

SECTION 13 - PROHIBITED USES

You may not use our Services:

For any unlawful purpose
To infringe upon the rights of others
To send spam, malware, or harmful code
To misrepresent your identity
To interfere with site functionality

Violation of these terms may result in account suspension or termination.

SECTION 14 - TERMINATION

ZOURA reserves the right to suspend or terminate access to our Services at any time, without notice, if these Terms are violated.
Sections such as Intellectual Property, Limitation of Liability, and Indemnification shall survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

All Services and products are provided “as is” and “as available.”
We do not guarantee that the website will be uninterrupted or error-free.
Applicable consumer rights laws may provide you with additional protections.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, ZOURA and its affiliates will not be liable for indirect, incidental, or consequential damages, including lost profits, data, or goodwill, resulting from your use of the Services.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless ZOURA, its partners, employees, and affiliates from any claims or liabilities arising from your breach of these Terms or violation of any law or rights of a third party.

SECTION 18 - SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision does not constitute a waiver.
These Terms, along with our policies, represent the entire agreement between you and ZOURA.

SECTION 20 - ASSIGNMENT

You may not assign or transfer your rights under these Terms without prior written consent from ZOURA.

SECTION 21 - GOVERNING LAW

These Terms are governed by the laws of India, and any disputes shall fall under the jurisdiction of courts located in Kozhikode, Kerala.

SECTION 22 - HEADINGS

Headings are provided for convenience only and do not affect interpretation.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms at any time on this page.
We reserve the right to modify these Terms at any time. Continued use of our website after changes are posted constitutes your acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

Questions about these Terms should be directed to:

ZOURA
Email: info@zouraofficial.com
Phone: +91 96631 35296
Address:
ADAN DISTRIBUTION & PACKING LLP
Suite No. 64, Door No. 63/700, D Space, 6th Floor, Sky Tower,
Mavoor Road Junction, Bank Road, Kozhikode – 673001, IN
Business Registration Number: [Insert Registration Number]
GST / VAT Number: